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How long does it take to get a support ticket answered???

 
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gaelic_lass
Lifeless Person


Joined: 28 Mar 2005
Posts: 822
Location: Seneca, South Carolina
PostPosted: Sat Jan 06, 2007 12:40 pm    Post subject: How long does it take to get a support ticket answered??? Reply with quote
I have a support ticket that has been waiting since December, with no answer at all yet. The ticket # is FDI-316771. How long does this take?
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krt
...


Joined: 11 Jan 2005
Posts: 4780
Location: Down Under
PostPosted: Sat Jan 06, 2007 5:14 pm    Post subject: Reply with quote
Trel is busy or away or something. A few including me are in the same position.
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martin
Cafe Montevideo


Joined: 17 Mar 2005
Posts: 1030
Location: Uruguay
PostPosted: Sat Jan 06, 2007 9:59 pm    Post subject: Reply with quote
Yes, it happens the same to me. He might be busy, let's wait Rolling Eyes

My ticket has low priority and last reply was on 27 December.
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M0ose
SPAMMING IST VERBOTEN!


Joined: 10 Nov 2004
Posts: 1552
Location: I am 48.
PostPosted: Sat Jan 06, 2007 10:51 pm    Post subject: Reply with quote
I set mine to Low Priority, I don't mind the wait, it wasn't important anyways. Silly Usually I get fast replies when I use the system, Trel must have just gotten lost or behind or something.
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Stwong
Lifeless Person


Joined: 25 Dec 2004
Posts: 1361
PostPosted: Sun Jan 07, 2007 12:44 am    Post subject: Reply with quote
Took me about 14 days to have a ticket answered a while back. He's probably even more backed up now.
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Jacky
3.14159265358979323846264


Joined: 01 Jan 2005
Posts: 3893
PostPosted: Sun Jan 07, 2007 1:52 am    Post subject: Reply with quote
I still remembered once, in August, not sure if it's 2004 or 2005, he was away for a long time.

But this time I think he's away for the longest I ever seen.

He doesn't even get on IRC now.
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thunderboltz
Hear the thunder!


Joined: 21 Apr 2005
Posts: 1809
PostPosted: Wed Jan 17, 2007 9:49 am    Post subject: Reply with quote
I have a ticket in the line too. Its been nearly 10 days now. Hope he takes care of them soon.
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Zafer200
Grandmaster Poster


Joined: 13 Jan 2005
Posts: 276
Location: Australia
PostPosted: Fri Jan 19, 2007 4:40 am    Post subject: Reply with quote
I put mine on High priority and have been waiting a day or so because I cant Log-in into my CPanel!
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Desbrina
Jadeite


Joined: 11 Jun 2005
Posts: 3010
Location: Earth
PostPosted: Fri Jan 19, 2007 11:31 am    Post subject: Reply with quote
I've had a ticket open since 14th December, and its not been solved yet. Mines not to bad, I'm just trying to get a backup of a messed up forum files and database restored. Its just a pain when you cant use something
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Jacky
3.14159265358979323846264


Joined: 01 Jan 2005
Posts: 3893
PostPosted: Sat Jan 20, 2007 12:27 am    Post subject: Reply with quote
Trel did come back but I don't know where he went again.
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ClickFanatic wrote:
Your nonsense make my forum visits rather brief, Jacky. It's like:
"Hey look, a reply notification!"
*click* *click*
*reading garbage*
"Oh it was Jacky again..."
*close*
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spock
iSpock


Joined: 23 Mar 2005
Posts: 2947
Location: The Netherlands
PostPosted: Sat Jan 20, 2007 2:55 am    Post subject: Reply with quote
Probably he's busy with other things I guess Confused
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